Job Profile Summary :

• Under direct supervision, protects the financial interests of our client and our members by conducting investigations of member claims, researching, analyzing, and processing dispute inquiries for financial transactions related to debit, credit, deposit accounts, in an attempt to recover funds for the member in accordance with all Regulatory Requirements and Association rules.
• Identifies and manages existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follows written risk and compliance policies, standards, and procedures for business activities.
• Builds an understanding of bank card rules and Federal Regulation while accurately identifying issues and determining the best solution to recover funds.
• Under direct supervision, processes the issuance and removal of provisional credit, and issuance of permanent credit to member accounts as needed.

With guidance, determines card holder liability based on results of investigation and removal of associated credits.

• Documents the results of the case in the appropriate case management system (DCC, EWL, First Track, ODOC, etc.).
• Operates in a strong compliance and risk management environment where performance is measured while ensuring constant support of our clients commitment to our members.
• Maintains compliance, quality and productivity standards that are aligned with individual scorecards.

Skills and Qualifications :

• Up to 1 year of customer contact experience in financial services organization to include dispute processing and / or conflict resolution.
• Knowledge of federal laws, rules and regulations to include TILA / REG Z - Billing Errors, REG E - Error Resolution, UDAAP
• Ability to review case thoroughly, ability to walk members through situations / disputes at hand

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Last updated : 2024-05-08